At Jewellvish, customer satisfaction is our priority. Each piece of jewellery is carefully inspected and securely packed before dispatch to ensure it reaches you in perfect condition. Please read our return and refund policy carefully before making a purchase.
Order Cancellation
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Orders can be cancelled within 2 hours of placement by emailing us at jewellvish@gmail.com.
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Once an order has been processed or shipped, it cannot be cancelled.
Return Eligibility
Due to the delicate and personal nature of jewellery, returns are accepted only in the following cases:
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The product received is damaged or defective
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An incorrect product has been delivered
To be eligible for a return:
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You must notify us within 48 hours of delivery
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The product must be unused, unworn, and in its original packaging with tags intact
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Clear images and videos must be provided as proof
❌ Returns will not be accepted for:
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Change of mind or personal preference
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Minor variations in color, design, or finish due to lighting or screen differences
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Gift hampers or customized products
Mandatory Opening Video
An opening/unboxing video is mandatory for all claims related to damaged, defective, or missing items.
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The video must be clear, continuous, and unedited, recorded from the moment the sealed package is opened
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The shipping label and product must be clearly visible
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Claims without an opening video will not be eligible for return or refund
How to Raise a Return Request
To initiate a return, please email jewellvish@gmail.com within 48 hours of receiving your order, including:
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Order number
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Opening/unboxing video and supporting images
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Reason for the return
Once approved, our team will share the next steps.
Refund Process
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After we receive and inspect the returned item, refunds will be processed within 5–7 working days
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Refunds will be credited to the original prepaid payment method used during checkout (UPI, debit card, credit card, net banking, or wallet)
Important Notes
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Jewellvish operates on a 100% prepaid order model. Cash on Delivery (COD) is not available.
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Please do not share any OTP with the pickup partner until the product is officially handed over
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Jewellvish reserves the right to reject returns that do not comply with the above policy
For any questions or assistance, please contact us at:
📧 jewellvish@gmail.com